We will move step by step: first the core vocabulary, then a realistic scenario, then the language patterns that hold it all together, and finally a short practice activity. Take your time, read the dialogue aloud, and try to reproduce the patterns in your own words.

Key vocabulary

Before the scenario, study these eight essential terms. Read each definition aloud, then write one sentence per term using a real situation from your own work in Hospitality & Tourism.

**occupancy** — percentage of rooms filled.

**upsell** — to offer a higher-value option.

**comp** — a complimentary item or service.

**booking** — a reservation.

**itinerary** — the planned schedule of a trip.

**amenity** — a feature provided for guest comfort.

**walk-in** — a guest arriving without booking.

**GDS** — global distribution system.

Scenario in context

It is Monday morning. You are sitting in a meeting room with two international colleagues. The agenda mentions check-ins, and your manager has asked you to lead the discussion. You take a breath and begin.

"Thank you all for joining. Today I would like us to focus on check-ins, because it directly affects how we serve our clients in Hospitality & Tourism. I will start with a short summary, then I would like to hear your views before we agree on next steps."