Chapter 1
Chapter 1: Client Meetings
Master client meetings in international English
Introduction
Welcome to this chapter on client meetings in the Hospitality Revenue sector. By the end of this chapter, you will be able to handle a client meeting confidently in English, using the right vocabulary, the right level of formality, and the right structure.
Many professionals in Hospitality Revenue already master the technical side of client meetings, but feel uncertain when they have to switch into English. This chapter focuses on the bridge between what you already know and the words you need to express it clearly to an international audience.
We will make you all International !
We will move step by step: first the core vocabulary, then a realistic scenario, then the language patterns that hold it all together, and finally a short practice activity. Take your time, read the dialogue aloud, and try to reproduce the patterns in your own words.
Key vocabulary
Before the scenario, study these eight essential terms. Read each definition aloud, then write one sentence per term using a real situation from your own work in Hospitality Revenue.
**deliverable** — a defined unit of work produced.
**stakeholder** — a person or group with an interest.
**milestone** — a significant point in a project.
**benchmark** — a reference standard.
**scope** — the defined boundaries of work.
**forecast** — a prediction of future results.
**workflow** — sequence of tasks.
**KPI** — key performance indicator.
Scenario in context
It is Monday morning. You are sitting in a meeting room with two international colleagues. The agenda mentions client meetings, and your manager has asked you to lead the discussion. You take a breath and begin.
We will make you all International !